Privacy Policy

1. Who We Are

Sequent (“Sequent,” “we,” “us,” or “our”) operates an AI-powered SMS quoting service for auto detailing and paint protection film (PPF) shops at startsequent.com. This Privacy Policy explains how we collect, use, and protect information when you interact with our service.

2. Information We Collect

When you text a Sequent-powered shop or submit an inquiry, we may collect:

• Name — as provided in your message or intake form
• Phone number — used to send and receive SMS messages
• Vehicle information — year, make, model, and any relevant condition details you share
• Service inquiries — the detailing, PPF, or related services you request a quote for
• Conversation history — the full text of your SMS exchanges with our AI assistant

We collect only the information you voluntarily provide. We do not collect data from your device beyond what is transmitted in the SMS conversation.

3. How We Use Your Information

We use the information we collect to:

• Generate and deliver accurate service quotes on behalf of the shop
• Follow up on open inquiries or incomplete bookings
• Send review requests after a service is completed (where you have consented)
• Improve the accuracy and quality of our AI quoting system
• Comply with legal obligations

We do not use your data for advertising, profiling, or any purpose unrelated to providing the quoting service.

4. SMS Consent and Messaging

Our service is SMS-based. By texting a Sequent-powered shop, you consent to receive automated text messages from that shop via Sequent’s platform. Specifically:

• You initiate contact by texting first — we do not send unsolicited outbound messages
• Message frequency varies based on your inquiry and follow-up interactions
• Message and data rates may apply based on your mobile carrier plan
• To opt out at any time, reply STOP to any message. You will receive a single confirmation and no further messages will be sent
• To get help, reply HELP or contact us at support@startsequent.com

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with:

• The shop you contacted — they need your information to fulfill your quote and service request
• Service providers — infrastructure, SMS delivery, and hosting partners who process data on our behalf under confidentiality agreements
• Legal authorities — if required by law or to protect the rights and safety of Sequent, our users, or the public

6. Data Security

We store your data on secure, encrypted infrastructure and limit access to authorized personnel only. While no system is completely immune to breaches, we apply industry-standard safeguards including encryption in transit and at rest, access controls, and regular security reviews.

7. Data Retention

We retain conversation data for as long as necessary to provide the service and comply with legal obligations. You may request deletion of your data at any time by contacting us at the address below.

8. Children’s Privacy

Our service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top. Continued use of the service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or want to request access to or deletion of your data, contact us at: