Terms of Service

1. Agreement to Terms

By using any Sequent-powered service — including receiving or sending SMS messages through our platform — you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the service. These Terms apply between you and Sequent (“Sequent,” “we,” “us,” or “our”), operated at startsequent.com.

2. Description of Service

Sequent provides an AI-powered SMS platform that enables auto detailing and paint protection film (PPF) shops to capture leads and deliver quotes via text message. When you text a Sequent-powered shop, our AI assistant responds on behalf of that shop to gather vehicle details, answer common questions, and generate a preliminary quote.

Quotes generated by our AI are estimates only. Final pricing is determined by the shop and may differ. Sequent is not a party to any service agreement between you and the shop.

3. SMS Messaging Terms

By texting a Sequent-powered shop, you consent to receive automated SMS messages related to your inquiry. The following terms apply to all SMS communications:

• Message and data rates may apply based on your mobile carrier plan
• Message frequency varies depending on your inquiry and follow-up activity
• To opt out, reply STOP at any time. You will receive a single confirmation message and no further messages will be sent
• To get help, reply HELP or contact support@startsequent.com
• Supported carriers include all major US carriers. Carrier support may vary

4. User Responsibilities

By using our service, you agree to:

• Provide accurate and truthful information about yourself and your vehicle
• Use the service only for its intended purpose of obtaining auto detailing or PPF quotes
• Not use the service to transmit spam, harassment, illegal content, or any content that violates applicable law
• Not attempt to manipulate, reverse-engineer, or interfere with the AI system
• Ensure you are the authorized user of the phone number you provide

5. Intellectual Property

All software, AI models, interfaces, and content comprising the Sequent platform are owned by or licensed to Sequent and are protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from any part of the platform without our prior written consent.

6. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SEQUENT DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED QUOTES WILL BE ACCURATE OR COMPLETE.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SEQUENT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL SEQUENT’S TOTAL LIABILITY TO YOU EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO SEQUENT IN THE TWELVE MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100).

8. Indemnification

You agree to indemnify and hold harmless Sequent and its affiliates from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from your use of the service, your violation of these Terms, or your violation of any third-party rights.

9. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the “Last updated” date at the top of this page. If you continue to use the service after changes are posted, you accept the revised Terms. We encourage you to review this page periodically.

10. Governing Law

These Terms are governed by the laws of the United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of competent jurisdiction.

11. Contact Us

Questions about these Terms? Reach us at: